Help
Questions.
Is the Trio disposable?+
No. Single-use vapes have been banned in the UK since 1 June 2025. The Trio is a rechargeable device; you replace the 2ml pods, not the device.
How do the three flavours work?+
One pod holds three 2ml chambers, each with its own mesh coil and flavour, and the three windows on the front show them. The screen says SELECT YOUR PLAYER: tap to choose which flavour fires when you draw, and switch whenever you like. It also shows battery, volts and how many blinkers you have taken.
What strength is it?+
Every chamber is 20mg/ml nicotine salt, the UK legal maximum, and each chamber is 2ml, the UK legal maximum tank size.
How do you check my age?+
Twice. A soft check when you enter the site, then a proper check before any order: we match your name, address and date of birth against UK identity databases. If that can't confirm you, we try a mobile-network check, and failing that a photo-ID check. Details are in our age verification policy.
Why is checkout on Telegram?+
Card processors won't serve vape retailers, so we take Solana, and Telegram gives us a private, chat-based way to verify age, take payment and keep you updated without you creating an account.
How do I pay?+
Solana (SOL), straight to our wallet. Tap Pay with Phantom and the amount is prefilled, or scan the QR code with any Solana wallet. We quote in pounds; the exact SOL amount is locked for 20 minutes once you're ready to pay.
How long does delivery take?+
UK: 1–3 working days by tracked, age-verified courier. The courier will ask for ID if you look under 25. Free over £30, otherwise £3.49.
Can I return it?+
Unopened pods and unused devices within 14 days, yes. Opened pods can't be returned for hygiene reasons. Faulty devices are covered for 6 months.
How do I recycle pods and the device?+
Pods go in the returns envelope in the box or any WEEE/vape takeback point. The device is WEEE and can be returned to us for recycling at end of life.
How do I know my device is genuine?+
Every device has a unique serial under the base sticker. Check it at sunnymelts.co.uk/verify.
Anything else? Message us on Telegram at @SunnyMeltsBot or email hello@sunnymelts.co.uk.