Age verification policy

Our commitment

We do not sell nicotine products to anyone under 18, and we do not sell to anyone buying on behalf of someone under 18. This is the law, and it is also the right thing to do.

On the website

Visitors must confirm their date of birth to enter. This is a screening step only.

Before every order

Before an order is accepted, our Telegram assistant verifies your age using a tiered approach:

1. Identity database check — your name, address and date of birth are matched against UK electoral, credit-reference and other identity data by an independent age-verification provider. Most adults pass in seconds.

2. Mobile-network check — if the database check cannot confirm you, we ask for your UK mobile number and the network confirms whether the account holder has proved they are an adult.

3. Photo ID — as a last resort you will be asked to complete a photo-ID check with our provider.

The result is stored against your Telegram account so repeat orders are not re-checked unless something changes. We never see or store your ID documents.

On delivery

Parcels are sent by age-verified courier. The courier will only hand over to an adult and may ask for ID.

Challenge 25

If you look under 25, expect to be asked for ID at every step.